Support

Email support@5est.com. Include the email address on your account and, if the problem is in the iOS app, the app version shown at the bottom of Settings. We answer within two business days.

Use Reset password on the website, or tap “Forgot password?” on the sign-in screen in the app. We will email you a link to choose a new one. If the email does not arrive within a few minutes, check your spam folder, then write to us.

After signing up you need to confirm your email address before you can sign in. Check spam first. If it is not there, try signing in on the website, which offers to resend the email, or write to us and we will confirm the address for you.

If a review, comment, combination or profile breaks our Terms of Service, email us with a link to it or the member’s username and a sentence on what is wrong. We review every report within 24 hours and remove content that violates the terms.

In the iOS app, open Profile, then Settings, then Delete Account. Deletion is immediate and removes your profile, credentials and everything you posted.

On the website, email us from the address on your account and we will delete it within two business days. See the Privacy Policy for what is removed.

Fragrance notes, concentrations and images come from public sources and community corrections. If something is wrong, email us the fragrance page link and the correction.